Privacy Policy

Information We Collect

Information you provide may include your name, email address, phone number, delivery and billing addresses, order details, customer service messages, reviews, and marketing preferences. We collect this information when you submit it through available features, place an order, contact us, or subscribe to updates. Please do not send sensitive health information or payment card details through contact forms or email.

When you use the website, our hosting and service providers may collect technical information such as your IP address, browser and device type, pages visited, referring pages, and the date and time of your visit. Cookies and similar technologies may collect information as described below.

If online checkout is available, payment information is handled by the payment provider identified at checkout. We may receive payment status, transaction identifiers, and limited billing information needed to manage your order.

How We Use Information

We use personal information to operate and maintain the website; answer questions; process and fulfill orders where available; provide order, delivery, product safety, and recall communications; resolve complaints; prevent fraud and misuse; keep business records; and meet legal obligations. Where analytics tools are enabled, we use their information to understand and improve the website.

If you subscribe or otherwise provide the permission required by law, we may send product news, offers, and other marketing communications. You can unsubscribe from marketing emails using the link in the message or by contacting us. Unsubscribing does not stop necessary order, safety, or service messages.

When We Disclose Information

We may disclose information to providers that support our operations, such as website hosting, payment processing, order fulfillment, shipping, customer support, email delivery, and analytics, to the extent needed for those services.

Online orders placed through sofrabites.com are fulfilled by our cold-chain partner, Delivered Cold. To ship your order, we share the information necessary to complete fulfillment — such as your name, delivery address, and order details — with Delivered Cold. They are authorized to use this information only to fulfill and deliver your order and are not permitted to use it for other purposes.

We may also disclose information to comply with law or valid legal requests, protect rights and safety, investigate fraud, or support a merger, sale, or other business transfer, subject to applicable legal protections. We may disclose information when you direct or authorize us to do so.

Cookies and Tracking Technologies

The website may use essential cookies for functions such as security, preferences, and shopping carts, where available.

You can manage cookies through your browser settings. Blocking certain cookies may affect website features. Where required by law, we obtain consent before placing nonessential cookies or provide an applicable opt-out.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, considering the type of information, customer service needs, tax and accounting requirements, legal obligations, and dispute resolution. Retention periods may differ by record type.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure.

Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and the laws that apply to our business, you may also have rights to obtain a portable copy, opt out of certain processing, appeal a denied request, or exercise rights through an authorized agent. These rights may be subject to exceptions, and we may need to verify your identity or an agent’s authority. We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising protected rights.

Send requests or appeals to info@sofrabites.com with the subject “Privacy Request” or “Privacy Appeal.” Please identify the request and provide enough information for us to locate relevant records. Do not send government identification unless we request it through an appropriate channel.

Children

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it as required by law.

Other Websites and International Visitors

Links to retailers, social media platforms, and other third-party services lead to services with their own privacy practices. Their privacy policies govern information collected directly by them.

Our business is based in the United States. Information may be processed in the United States and in other locations where our service providers operate. Privacy laws may differ from those in your location. We apply safeguards required by applicable law to covered international transfers.

Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. We will post the updated version and effective date on this page and provide additional notice or obtain consent when legally required.